Next to that, we support entrepreneurs in the choices they have to make every day, to cope with reality and realize their dreams. We call it Zopfi sustainable business evelopment.
Sales people have a gift. They have the ability to help customers buy your product in a way that is appreciated and that adds to the revenue of the company. But sales people do not always learn very well from their experiences. They often tend to look for reasons for failure outside their control.
That is why sales people need to be confronted on a regular basis with their objective performance. Only then, they can enhance their unique competencies and become really great sales professionals.
Service is rapidly transforming in the salesforce of the future. Meeting up to expectations and try to exceed them, is what excellent service is all about. But next to that, service plays a crucial role in the sales process. In service, the next sale is initiated.
So active selling, picking up buying signals and acting upon them is the challenge for service. This way they can become true brand ambassadors.
For management making sure Service has all the tools to handle customers effective and pro-active is a serious task. Next to that, stimulating the Salesforce to focus on selling and nothing else, can be challenging.
But making sure that Service and Sales are two sides of the same coin is the operational management first priority to ensure customer satisfaction is guaranteed.
With more than 20 years of experience in entrepreneurship, we offer support to business owners who are in need of some reflection, sound advise or looking for new opportunities.
As Business developers, we help Start-ups grow and seasoned entrepreneurs to reflect and take the next step.